If you were to call into a Call Center, for Tech Support or Customer Service, which of the following would you like assuming you were going to be on hold for some time? Please think carefully, and feel free to explain why. |
A real person to offer a callback at a later time or to let you wait |
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0% |
[ 0 ] |
An automated Estimated Wait time to speak to an agent |
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0% |
[ 0 ] |
An automated Estimated number of people in queue before you (place in line) |
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0% |
[ 0 ] |
both estimated wait time and place in line |
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90% |
[ 10 ] |
nothing just music until an agent picks up |
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9% |
[ 1 ] |
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Total Votes : 11 |
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HakoGuild Member Forum Troll
Joined: 25 Apr 2008 Posts: 335
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re: Calling into a Call Center Poll
by Hako on 02/11/2009 5:34 pm
If you were to call into a Call Center, for Tech Support or Customer Service, which of the following would you like assuming you were going to be on hold for some time?
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Rokudan92Guild Member Forum Browser
Joined: 10 Sep 2008 Posts: 122
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re: Calling into a Call Center Poll
by Rokudan92 on 02/11/2009 8:15 pm
While I voted for the info, it would be nice if I'd get those updates like..every 5 minutes or so, with some music in between, but that wasn't an option...
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HakoGuild Member Forum Troll
Joined: 25 Apr 2008 Posts: 335
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re: Calling into a Call Center Poll
by Hako on 02/12/2009 1:00 pm
Rokudan92 wrote: | While I voted for the info, it would be nice if I'd get those updates like..every 5 minutes or so, with some music in between, but that wasn't an option... |
yeah im not interested in coding that option =)
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